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Software Support Services

For those with a current valid maintenance agreement, Procyon offers technical support via email, phone and remote desktop support. Support is available during normal office hours. Please log into the support area to submit a support request.

Nearly all support requests are resolved during the first call. To help us resolve your issue, we may request that you send us logging and content files from your d|sign system, these can usually be automatically gathered from existing support functions within the d|sign administration programs and uploaded in the support area. All user data is stored securely, is not passed onto third parties and is destroyed when it is no longer required for support purposes.

To expediate the resolution of more complex issues, or to provide user demonstration, we may request a remote desktop session.