For those with a current valid maintenance agreement, Procyon offers technical support via email, phone and remote desktop support. Support is available during normal office hours. Please log into the support area to submit a support request.
Nearly all support requests are resolved during the first call. To help us resolve your issue, we may request that you send us logging and content files from your d|sign system, these can usually be automatically gathered from existing support functions within the d|sign administration programs and uploaded in the support area. All user data is stored securely, is not passed onto third parties and is destroyed when it is no longer required for support purposes.
To expediate the resolution of more complex issues, or to provide user demonstration, we may request a remote desktop session.
Remote Desktop Support
Remote desktop support is provided in association with www.teamviewer.com It is safe and secure and available to most computers with an internet connection.
Technical and user support is available by email, telephone and remote desktop support for all users with a valid maintenance agreement.
TeamViewer - Desktop Support
Click the button below and run the software to allow a technician one time access to your PC to provide remote support